Terms and Conditions

2. These terms and conditions ("General Terms") apply to every offer, quotation and agreement between DutchExam Online and a Client to which DutchExam Online has declared the General Terms applicable, insofar as the parties have not deviated from the General Terms explicitly and in writing.

3. The applicability of other conditions of the Client is explicitly rejected.

4. If one or more provisions in the General Terms are at any time wholly or partially null and void or should be destroyed, the other provisions of the General Terms will remain fully applicable. DutchExam Online and the Client will then enter into consultation in order to agree on new provisions to replace the invalid or nullified provisions, whereby the purpose and scope of the original provisions are observed as much as possible.

5. If there is uncertainty about the interpretation of one or more provisions of the General Terms, the explanation must be "in the spirit" of these provisions.

6. If a situation arises between the parties that is not regulated in the General Terms, then this situation must be assessed in the spirit of the General Terms.

7. If DutchExam Online does not always require strict compliance with the General Terms, this does not mean that the provisions thereof do not apply, or that DutchExam Online would in any way lose the right to require strict compliance with the provisions of the General Terms in other cases.

8. These General Terms and all legal relationships to which Client is a party are exclusively governed by Dutch law. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside their trade or profession can rely on the mandatory provisions of the law of the country where they have their habitual residence.

1. All quotations and offers from DutchExam Online are non-binding and non-obligatory, unless a term for acceptance has been set in the quotation. If no acceptance period has been set, no rights can be derived in any way from the quotation or offer if the product to which the quotation or offer relates is no longer available in the meantime.

2. DutchExam Online cannot be held to its quotations or offers if the Client can reasonably understand that the quotations or offers, or any part thereof, contain an obvious mistake or clerical error.

3. If the acceptance (whether or not on minor points) deviates from the offer included in the quotation or offer, DutchExam Online is not bound by it. The agreement will then not be concluded in accordance with this deviating acceptance, unless DutchExam Online indicates otherwise.

4. Offers or quotations do not automatically apply to future orders.

1. The agreement between DutchExam Online and the Client is entered into for an indefinite period of time, unless the nature of the agreement dictates otherwise or if the parties explicitly agree otherwise in writing.

2. If a term has been agreed or stated for the performance of certain activities or for the delivery of certain goods, this is never a strict deadline. If a term is exceeded, the Client must therefore give DutchExam Online written notice of default. DutchExam Online must be offered a reasonable period of time to still execute the agreement.

3. DutchExam Online will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

4. DutchExam Online is entitled to execute the agreement in different phases and to invoice the part thus executed separately.

5. If the agreement is executed in phases, DutchExam Online can suspend the execution of those parts that belong to a subsequent phase until the Client has approved the results of the preceding phase in writing.

6. The Client will ensure that all data, of which DutchExam Online indicates that it is necessary or of which the Client should reasonably understand that it is necessary for the execution of the agreement, is provided to DutchExam Online in a timely manner. If the information required for the execution of the agreement is not provided to DutchExam Online in time, DutchExam Online has the right to suspend the execution of the agreement and/or to charge the additional costs resulting from the delay to the Client according to the then usual rates.

7. If during the execution of the agreement it appears that it is necessary to amend or supplement it for a proper execution, then the parties will proceed to adjust the agreement in good time and in mutual consultation. DutchExam Online will provide a quotation of this in advance as much as possible. The Client accepts the possibility of amending the agreement, including the change in price and term of execution.

8. If the agreement is amended, including an addition, then DutchExam Online is entitled to execute it only after approval has been given by the person authorized within DutchExam Online and the Client has agreed to the price and other conditions stated for the execution.

9. Without being in default, DutchExam Online can refuse a request to amend the agreement if this could have consequences in terms of quality and/or quantity.

10. If the Client should be in default in the proper fulfillment of what he is obliged to do towards DutchExam Online, then the Client is liable for all damage on the part of DutchExam Online that arises directly or indirectly.

1. DutchExam Online is authorized to suspend the fulfillment of the obligations or to dissolve the agreement if the Client does not, not fully or not timely fulfill the obligations under the agreement, circumstances that have become known to DutchExam Online after the conclusion of the agreement give good grounds to fear that the Client will not fulfill its obligations, or if due to the delay on the part the Client can no longer be expected from DutchExam Online to fulfill the agreement under the originally agreed conditions.

2. DutchExam Online is furthermore authorized to dissolve the agreement if circumstances arise of such a nature that fulfillment of the agreement is impossible or if circumstances arise otherwise that are of such a nature that unaltered maintenance of the agreement cannot reasonably be required from DutchExam Online.

1. DutchExam Online is not obliged to fulfill any obligation towards the Client if prevented from doing so as a result of a circumstance that is not attributable to its fault.

1. Payment must always be made within 14 days after the invoice date, in a manner to be indicated by DutchExam Online in the currency in which the invoice is made, unless indicated otherwise by DutchExam Online in writing. DutchExam Online is entitled to invoice periodically.

2. If the Client fails to pay an invoice on time, the Client is in default by operation of law.

3. If the Client is in default or omission in the (timely) fulfillment of its obligations, all reasonable costs incurred in obtaining settlement out of court will be borne by the Client. The extrajudicial costs are calculated on the basis of what is customary in Dutch collection practice.

1. The goods delivered by DutchExam Online within the framework of the agreement remain the property of DutchExam Online until the Client has properly fulfilled all obligations under the agreement(s) concluded with DutchExam Online.

1. To the extent permitted by law, liability of DutchExam Online is limited to what is regulated in this provision.

2. DutchExam Online is not liable for damage, of whatever nature, caused by DutchExam Online based on incorrect and/or incomplete information provided by or on behalf of the Client.

3. If DutchExam Online should be liable for any damage, then DutchExam Online's liability is limited to the amounts that the Client has paid to DutchExam Online during the relevant preceding three months, at least to that part of the order to which the liability relates.

4. DutchExam Online is only liable for direct damage.

5. Nothing in these Agreements will release DutchExam Online from liability or limits it in the event of fraud, misrepresentation, death or personal injury caused by negligence on its part. The possible liability that DutchExam Online may have towards you in these cases, will in no case exceed the total of all amounts that you have paid to DutchExam Online.

1. The Client indemnifies DutchExam Online against any claims from third parties who suffer damage in connection with the performance of the agreement and the cause of which is attributable to the client.

1. DutchExam Online reserves the rights and powers that accrue to it on the basis of the Copyright Act and other intellectual laws and regulations. DutchExam Online has the right to use the knowledge it has gained through the performance of an agreement for other purposes, insofar as no strictly confidential information of the Client is disclosed to third parties.

Any dispute arising out of the General Terms and our services shall exclusively be submitted to the competent courts in Amsterdam, the Netherlands. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable mandatory law in the courts of the country in which they are domiciled.

For consumers (in the European Economic Area): we advise you to first notify us of any complaints informally. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. This platform for online dispute resolution can be found here: https://www.odreurope.com/about

1. It is not allowed to use one account with more than one person. DutchExam Online checks this by means of monitoring usage patterns. If it is suspected that an account is being abused, the account will be deactivated and it is no longer possible to log in. DutchExam Online reserves the right to deactivate accounts at any time. When an account is deactivated on strong suspicion of abuse, the Client is not entitled to a refund of the purchase amount of one or more courses. It is therefore not possible to recover amounts paid when an account has been deactivated.

1. The subscription plan to our Services consists of an initial charge and then followed by recurring period charges as agreed to when choosing the length of the subscription plan. For example a monthly, annual or another subscription period. By entering into this Agreement, Client acknowledges that this subscription has an initial and recurring payment feature and that Client accepts responsibility for all recurring charges prior to cancellation. Such notice will take effect on the last day of the active subscription period. To terminate authorization or change payment method, Client must log in to respective account and make changes through the 'Profile Settings' section in the dashboard menu.

2. Auto-renewal. Following Client's initial subscription period User's subscription will be automatically renewed. If User cancels during the initial period, the subscription will be ended at the end of the respective subscription period and the User's account won't be accessible to Pro features anymore. The User will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. DutchExam Online reserves the right at its absolute discretion not to renew a subscription at any time without giving any reasons for our decision.

DutchExam Online is not a public or governmental organization nor is it related to one of both and cannot be held responsible for the Clients' performance on the Inburgering exam.

If you have any questions about these Terms, please contact us at:

Email: support@dutchexam.online

Or visit our Contact page.