Terms of service

1. The service

DutchExam provides an online platform for preparing for the Dutch inburgering exam. This includes exam simulations, AI-assisted writing and speaking practice, vocabulary training, and progress tracking.

DutchExam is a practice platform. It is not an official DUO exam provider and does not guarantee exam results.

2. Your account

You are responsible for keeping your account credentials secure. One account is for one person only — sharing accounts is not permitted. We reserve the right to deactivate accounts used in violation of this rule without a refund.

3. Pro plans and payments

Pro plans grant access to the full platform for a fixed duration: 7, 30, or 90 days, or 1 year. Each purchase is a one-time payment — there is no auto-renewal.

Access expires at the end of the purchased period. You can purchase a new plan at any time to extend access.

Payments are processed securely by Mollie. We do not store your payment details.

4. Refunds

We comply with EU consumer law on digital services.

Before using the AI assistants: You may request a full refund within 14 days of purchase by contacting support@dutchexam.online, provided you have not yet used the AI Writing or Speaking assistant.

After using the AI assistants: By starting an AI Writing or Speaking session, you acknowledge that the digital service has been delivered and waive your 14-day statutory withdrawal right. This is standard for AI-based digital services under EU law.

Technical issues or billing errors: If a technical fault prevents you from using the platform, contact us at support@dutchexam.online. We will resolve the issue or issue a refund at our discretion.

For more details, see our FAQ — Can I get a refund?.

5. Acceptable use

You may not use DutchExam to:

• Share access with other people
• Scrape, copy, or redistribute exam content
• Attempt to reverse-engineer or interfere with the platform

6. Content and intellectual property

All exam content, questions, audio, and feedback on DutchExam is our intellectual property. You may not reproduce or distribute it without permission.

7. Availability

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or changes to the platform at any time.

8. Limitation of liability

To the maximum extent permitted by applicable law, and without limiting your statutory consumer rights under EU law, DutchExam's liability for any claim arising from your use of the Service is limited to the amount you paid in the three months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including exam outcomes, lost time, or loss of data, except where required by applicable consumer protection law.

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under Dutch or EU law.

9. Governing law

These terms are governed by Dutch law. Disputes will be submitted to the competent courts in Amsterdam. EU consumers may also use the European Commission's ODR platform: odreurope.com/about

10. Changes to these terms

We may update these terms. If changes are material, we will notify you by email. Continued use of the platform after changes constitutes acceptance.